Case Studies
ED Wait Time & System Transformation
Reduced ED wait times by 65%, increased staff well-being by 27% and boosted Trust in leadership by 30%.
Established Corporate Process Redesign Office
Office achieved ROI within 20 months, delivering significant sustainable improvements in quality and savings exceeding $2M annually.
Program Review and Cultural Transformation
Transformed team culture and improved staff engagement and satisfaction by over 50%
Strategic Planning & Enterprise Risk Management
Developed a 5-year strategic plan for the hospital and an Enterprise Risk Management framework.
Patient Experience Strategy
Created a Patient Experience Strategy that initiated a cultural transformation towards Patient and Family Centred Care
Ambulatory Care Redesign
Implemented an Ambulatory Care Model enhancing patient experience, accessibility and operational efficiency across hospital programs and clinics